MyHyve Ticketing Portal
Mid-Level Engineer at Hyve Managed Hosting · Sep 2025 - Oct 2026
Built a monthly support-ticket automation for stray orders that surfaced misclassified maintenance tasks the team had been missing. The workflow checks for stray orders, creates a ticket for support review and was validated by Customer Experience after rollout.
Also modernised the production Angular/C# portal: led the Angular 19→21 upgrade, cut npm audit findings from 50+ to under 5, including three of four critical issues, adopted Angular signals, rxResource and replaced legacy Sass with Tailwind.
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1. Monthly check
Stray order #1042
Sample customer
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2. Ticket creation
Ticket #1042 created
Queued for support
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3. Support review
Stray order reviewed
Maintenance task flagged
Illustrative workflow with fictional data.